Guarantee process for XENARC ORIGINAL headlamps
OSRAM is committed to the high quality of the XENARC ORIGINAL lamps. So OSRAM offers a four-year guarantee for these headlamps.
Durably constructed and exhaustively tested for temperature resistance and impact, vibration and water resistance, HID lamps are built to last, saving drivers time and money in replacement and maintenance.
- XENARC ORIGINAL lamps
Here's how the guarantee works
OSRAM XENARC ORIGINAL headlamps that fail to work properly as a result of a product defect in non-commercial applications during the several years period are covered by the OSRAM guarantee. Please note: The guarantee applies only to replacement bulbs that were purchased on the retail market and only to countries with customer service addresses listed in the list of countries.Download: Reclamation process, mailing label and warranty claim form Warranty claim: Step-by-step instructions OSRAM Service: List of countries for guarantees
To receive a replacement, please send the defective product in a protective package along with your cash register receipt and postage paid by the sender to the OSRAM contact address in your area and you get free replacement. In individual cases you receive a similar product or a credit note of the purchase price. Your statutory rights to non-defective goods remain unaffected.